Replacements & Claims Policy
At Deziners5, all products are printed on demand specifically for each order. Please review the size chart carefully before placing your order.
Replacement Eligibility
We have a 2-day claim window, which means you must report any issue within 48 hours of receiving your order.
Replacement requests are accepted only if the product is:
- Damaged during transit
- Defective
- Misprinted
- Incorrect item received
- Affected by a manufacturing defect
Claim Requirements
To process a claim, you must provide all of the following within 48 hours of delivery:
- Unboxing video showing the sealed package being opened
- Clear photos of the product
- Clear photos of the original packaging
- Order number or proof of purchase
Claims submitted without the required evidence may not be eligible for approval.
Non-Returnable Items
The following are not eligible for return, exchange, or replacement:
- Incorrect size ordered by the customer
- Change of mind
- Personal preference regarding design, color, or fit
- Products that have been worn, washed, altered, or damaged after delivery
- Customized or personalized products
Size Exchanges
As all products are printed on demand, size exchanges are not available. Customers are requested to carefully review the size chart before placing an order.
Replacement Policy
If your claim is approved, we will provide a replacement for the affected product at no additional cost.
Refund Policy
We currently do not offer refunds. Approved claims are resolved through product replacement only.
How to Raise a Claim
To report a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at:
Please include your order number, a description of the issue, the required photos, and the unboxing video.
Contact Us
For any questions regarding returns, replacements, or order issues, please contact: